PCs and Parts is the home of CR or the Certified Refurbished standard. We believe in setting the highest standards for the industry and providing a 'like new' experience. Whenever you purchase a device from us, it will have been through the following three stages.
What is in the box
We use Aiken Workbench to test each machine that goes through the CR program.
After the initial test and assess we send the machines that require it to our industry-leading refurbishment departments where they are fixed and refurbished cosmetically to look as good as they possibly can .
Once it has gone through this, it goes to our Quality assurance department to be checked over and put on to into stock.
Then when an order comes in, we build the machine to order. We test the device once again to make sure that all the components installed function.
By doing this, we have less than a half a percent failure rate on our devices even though we give one year warranty as standard on Laptops and three years on PCs.
Certified Grading Explained
As with Grade 1, these devices will be fully refurbished and be very clean but may have visible signs of wear and tear. There will be no cracks in the plastics. A scratch will be apparent if a picture is taken on the lid. There will be more evidence of wear on commonly used ports, like the network and power socket, and in the corners of caps and hinges in the case of laptops.
Maybe port covers missing but will still look like a Grade 1 everywhere else. However, these are minor cosmetic issues, none of which affect the functionality. There may be faint marks on laptop and tablet screens. These will be slightly visible in a picture and will be apparent from most angles, but invisible when the device is turned on. There will be no dead pixels. There may be 1 or 2 slight white spots visible when displaying a white background.
With age, wear and tear do become more evident. Any device which exhibits all the issues above is classed as Grade 3. Buy this item if you are looking for a fully functional device at a discounted price, and don’t need perfect cosmetics.
As grades 1 and 2, these devices will be refurbished, certified tested working and be very clean. However, they will have visible signs of wear and tear. There may be minor cracks in the non-structural plastics. There will be more evidence of wear and tear on commonly used ports, like network and power sockets, and the ports may have minor cracks in them. The may be visible damage around the corner of lids and hinges of laptops.
There could be major cosmetic issues, but nothing that will affect the functionality of the device. There may be marks on laptop & tablet screens. These will be visible from all angles and when the device is turned on. There may be dead pixels. There may be white spots which are visible when in use. With age, wear and tear do become more evident.
No Grade 3 device will have all the issues described above. Any device with more than two of these issues will be classed as Grade 4 and broken down and used for parts.
Buy this item if you are looking for a fully functional bargain, and don’t mind what cosmetic imperfections.
Please note that all items still carry a minimum of a year warranty and will come with all the other things in our retail packaging like manuals power supplies.
What's in the box!
The last part of the standard for Certified Refurbished standard, Certified Retail. This standard will apply if selling to end users and will include how to package the goods and warranties etc. The rule will help achieve the WOW FACTOR, increase customer satisfaction and help decrease customer returns.
This standard has helped CFA Trading achieve a less than 30 unit return/repairs/month against an average of 3000 units shipped per month.
Below we outline the elements we have implemented to help us achieve this phenomenal statistic.
Look for our Badge!
Look out for our Certified Refurbished badge on machines you buy from Pcs and Parts. It guarantees quality assurance.