What does refurbished actually mean

Grading PCs and Parts

There are no recognised standards for the grading of refurbished IT products. Therefore, different companies will have different definitions of acceptable quality. To clearly set expectations, our grading system is defined below.


Standards for all our products.


The vast majority of devices are ex-lease and between 2 & 8 years old. Through thorough cleaning, lid, palm rest & keyboard refinishing, and repairing plastics – CFA use a variety of cutting edge techniques to give the very best device refurbishment. However, it is not economical to make older devices (particularly laptops), look as if they are brand new. For example; an eight-year-old laptop kept by a window will become sun-bleached. Through normal wear, plastics & soft finishes can become worn.


To better set customer expectations, we have started to make the original date of manufacture visible for all items we sell.


Age does not affect functionality of the device. All devices undergo a stringent testing and refurbishment process, and with modern software & hardware improvements, many will function better than when new. Bear in mind, all devices are top tier corporate items which are built to higher standards than consumer devices sold on the high street.


We are so confident in the quality of our refurbishment processes that we give the end user a minimum of 12-month warranty. All warranties are underwritten by Lloyds of London, so no matter what happens, the end user can rest assured that they’re covered for the life of the warranty.


New Open Boxed Refurbished


These are typically new devices that have been sent to a customer who refused or cancelled the order and sent them back. These are effectively new devices that cannot be sold as such. For example, Dell Outlet devices. These will have no signs of wear, look and perform as new, and will usually include all the original accessories.


Grade 1 (Lightly Used)


This standard covers over 97% of the devices we sell; fully refurbished and impeccably clean. The device will be a great example for its age, and will have minimal signs of wear. There will be no cracks in the plastics.
There may be cosmetic wear on commonly used ports, like the network and power socket. Laptops in this grade may have minor marks on the corners of lids and hinges. This will be extremely minor but may be visible.


There may be faint marks on laptop and tablet screens. Any marks will not be visible from every angle, and will be invisible when device is in use. There will be no dead pixels, and no bruising.
With age, wear and tear does become more evident.
Buy this item if a near perfect looking laptop or PC is important. For example, if it is intended as a gift, or will be used in the front of shop.


Grade 2 (Visibly Used)

As grade 1, these devices will be fully refurbished and be very clean, but will have obvious signs of wear and tear. There will be no cracks in the plastics.


There will be more evidence of wear on commonly used ports, like the network and power socket, and in the corners of lids and hinges in the case of laptops.
However, these are minor cosmetic issues, none of which affect the functionality.
There may be faint marks on laptop and tablet screens. These will be visible from most angles, but invisible when the device is turned on. There will be no dead pixels. There may be 1 or 2 slight white spots visible when displaying a white background.
With age, wear and tear does become more evident.
Any device which exhibits all the issues above is classed as Grade 3. Buy this item if you are looking for a fully functional device at a great price, and don’t need perfect cosmetics.


Grade 3 (Heavily Used)

As grades 1 and 2, these devices will be fully refurbished and be very clean. However, they will have obvious signs of wear and tear. There may be minor cracks in the non-structural plastics. There will be more evidence of wear and tear on commonly used ports, like network and power sockets, and the ports may have minor cracks in them. The may be obvious damage around the corner of lids and hinges of laptops.
There could be major cosmetic issues, but nothing that will affect the functionality of the device.
There may be marks on laptop & tablet screens. These will be visible from all angles and will be visible when device is in use. There may be dead pixels. There may be white spots which are visible when in use. With age, wear and tear does become more evident.
No Grade 3 device will have all the issues described above. Any device with more than two of these issues will be classed as Grade 4, and broken down to be used for parts.
Buy this item if you are looking for a bargain, and don’t mind what it looks like.