Certified Refurbisher

PCs and Parts is the home of CR or the Certified Refurbished standard. We believe in setting the highest standards for the industry and providing a 'like new' experience. Whenever you purchase a device from us, it will have been through the following three stages.


Certified Testing


Certified Grading


Certified Retail

What is in the box

We use Aiken Workbench to test each machine that goes through the CR program.

After the initial test and assess we send the machines that require it to our industry-leading refurbishment departments where they are fixed and refurbished cosmetically to look as good as they possibly can .

Once it has gone through this, it goes to our Quality assurance department to be checked over and put on to into stock.

Then when an order comes in, we build the machine to order. We test the device once again to make sure that all the components installed function.

By doing this, we have less than a half a percent failure rate on our devices even though we give one year warranty as standard on Laptops and three years on PCs.

Certified Grading Explained



Grade 1

Lightly Used

This standard covers most of the devices we sell; fully refurbished and impeccably clean. The device will be an excellent example for its age and will have minimal signs of wear. There will be no cracks in the plastics.

There may be cosmetic wear on commonly used ports, like the network and power socket. Laptops in this grade may have minor marks on the corners of lids and hinges.

There may be surface blemishes on laptop and tablet screens. These marks would be so faint that you could not take a picture of them with a digital camera. Any marks will not be visible from every angle and will be invisible when the device is in use. There will be no dead pixels and no bruising.

With age, wear and tear do become more evident. For instance, buying a nine-year-old laptop will not be the same as purchasing a one-year-old laptop

Buy this item if you are looking for a gift and are looking for the best example of this device cosmetically you can get

Grade 2

Slightly Used

As with Grade 1, these devices will be fully refurbished and be very clean but may have visible signs of wear and tear. There will be no cracks in the plastics. A scratch will be apparent if a picture is taken on the lid. There will be more evidence of wear on commonly used ports, like the network and power socket, and in the corners of caps and hinges in the case of laptops.

Maybe port covers missing but will still look like a Grade 1 everywhere else. However, these are minor cosmetic issues, none of which affect the functionality. There may be faint marks on laptop and tablet screens. These will be slightly visible in a picture and will be apparent from most angles, but invisible when the device is turned on. There will be no dead pixels. There may be 1 or 2 slight white spots visible when displaying a white background.

With age, wear and tear do become more evident. Any device which exhibits all the issues above is classed as Grade 3. Buy this item if you are looking for a fully functional device at a discounted price, and don’t need perfect cosmetics.

Grade 3

Heavily Used

As grades 1 and 2, these devices will be refurbished, certified tested working and be very clean. However, they will have visible signs of wear and tear. There may be minor cracks in the non-structural plastics. There will be more evidence of wear and tear on commonly used ports, like network and power sockets, and the ports may have minor cracks in them. The may be visible damage around the corner of lids and hinges of laptops.

There could be major cosmetic issues, but nothing that will affect the functionality of the device. There may be marks on laptop & tablet screens. These will be visible from all angles and when the device is turned on. There may be dead pixels. There may be white spots which are visible when in use. With age, wear and tear do become more evident.

No Grade 3 device will have all the issues described above. Any device with more than two of these issues will be classed as Grade 4 and broken down and used for parts.

Buy this item if you are looking for a fully functional bargain, and don’t mind what cosmetic imperfections.

Please note that all items still carry a minimum of a year warranty and will come with all the other things in our retail packaging like manuals power supplies.

Aiken Workbench V2 is licensed under a subscription-based model. There are five subscription levels available:

FEATURES

L1 - FREE

L2 - BASIC

L3 - ADVANCED

L4 - PREMIUM

L5 - CORPORATE

Audit all types of IT assets, saving the information into the database.

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

Test computers, saving test results into the database.

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

Secure erase drives and mobile devices, creating erasure certificates.

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

Create images of OSs and deploy to PCs and MACs

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

Number of PC Auditor simultaneously connected to one Main Server

15

30

40 per server

50 per server

UNLIMITED

Number of Mobile Auditor simultaneously connected to one Main Server

1

2

3

4

UNLIMITED

Number of HW Auditor simultaneously connected to one Main Server

1

2

3

4

UNLIMITED

Free Aiken Workbench Cloud (availability 1Q 2018)

 

 

 

Y

Y

Integration with AIKEN ITAD (availability 1Q 2018)

 

Y

Y

Y

Y

SERVERS

L1 - FREE

L2 - BASIC

L3 - ADVANCED

L4 - PREMIUM

L5 - CORPORATE

Number of allowed Main Servers per subscription

1

1

2

3

4

Number of additional Image Servers per Main Server

 

1

2

4

6

External access to the database

 

Y

Y

Y

Y

Lot sync with remote database

 

 

 

Y

Y

Server installation as a virtual machine

 

 

 

 

Y

SUPPORT

L1 - FREE

L2 - BASIC

L3 - ADVANCED

L4 - PREMIUM

L5 - CORPORATE

Aiken direct support

Bugs only

Full

Full

Full

Full

Maximum response time, within the next…

ASAP

8 hours (9x5)

4 hours (9x5)

2 hours (9x5)

2 hours (9x7)

Phone support

 

 

 

 

Y

Report and export formats created/maintained by Aiken

 

50-200 € / format

50-200 € / format

50-200 € / format

Y

Send & return device

 

5 days

3 days

2 days

1 day (paid return)

FIXES AND UPGRADES

L1 - FREE

L2 - BASIC

L3 - ADVANCED

L4 - PREMIUM

L5 - CORPORATE

Receive fixes / critical updates

Y

Y

Y

Y

Y

Receive version upgrades

Fee

Y

Y

Y

Y

Priority on new requirements

 

 

 

 

Y

Custom version (modifications to the product allowed)

 

 

 

 

100 € / month

Custom version + Client branded

 

 

 

 

300 € / month

PRICE

L1 - FREE

L2 - BASIC

L3 - ADVANCED

L4 - PREMIUM

L5 - CORPORATE

Monthly subscription

0 €

190 €

290 €

390 €

590 €

Warranties and Software


All products are warrantied for 1 year and upgradable to 3.

Simply visit www.registermyrefurb.com to register your device immediately.

All purchases come with 1 year free internet security provided by Bullguard.

All claims are dealt with swiftly and professionally. Your satisfaction is our priority.